Nursing Skills and Patient Care Procedures Practice Test

The overarching process used to resolve disputes with techniques like active listening and finding common ground is conflict resolution. It involves bringing parties together, clarifying the issue, and then using focused communication to understand each perspective. Active listening shows respect, helps you accurately reflect what the other person is saying, and reveals underlying concerns, which makes it easier to move toward a shared solution. Finding common ground centers on identifying shared goals or needs and building a plan that satisfies those points, rather than getting stuck on opposing positions.

De-escalation techniques aim to reduce immediate tension or danger, which is related but not the broad process of solving disputes. Infection control and post-operative care address other areas of nursing, such as preventing infection and supporting recovery after surgery.